Melanie Lozano Masa-Janssens

On April 30, 2026, the Inquiries, Complaints and Reports Committee (ICRC) identified concerns with Melanie Masa-Janssens’s conduct in the areas of patient communication, privacy and use of social media. Melanie Masa-Janssens is required to address these concerns through a Specified Continuing Education or Remediation Program (SCERP), which will include reviewing/completing relevant learning standards and resources and participating in sessions with a professional ethics consultant.

Since 2017, as required by law, the College has been posting information about SCERPs, signed Undertakings and cautions on the public register. A SCERP is ordered by the ICRC when they have identified serious and/or repeated concerns regarding a physiotherapist’s practice or conduct. A SCERP is an educational program and is not a finding of wrongdoing, professional misconduct, or incompetence, nor is it disciplinary in nature.

File reference: 2025-0371
Status: In Progress

On April 30, 2026, the Inquiries, Complaints and Reports Committee (ICRC) identified concerns with Melanie Masa-Janssens’s conduct in the areas of patient communication, privacy and use of social media. Due of the serious nature of these concerns, the Committee decided to require Melanie Masa-Janssens to appear before a panel of the ICRC to receive a caution regarding the issues of concern.

Since 2017, as required by law, the College has been posting information about SCERPs, signed Undertakings and cautions on the public register. A caution is a decision made by the ICRC when a concern raised in a complaint or in a formal investigation is sufficient to require the physiotherapist to attend before a panel of the ICRC to receive feedback from the panel on how to prevent similar concerns from arising in the future. A caution does not involve a finding of wrongdoing, professional misconduct or incompetence and is not disciplinary in nature. 

File reference: 2025-0371
Status: Completed